+- ScrapeBox Forum (https://www.scrapeboxforum.com)
+-- Forum: ScrapeBox Main Discussion (https://www.scrapeboxforum.com/Forum-scrapebox-main-discussion)
+--- Forum: General ScrapeBox Talk (https://www.scrapeboxforum.com/Forum-general-scrapebox-talk)
+--- Thread: Why isnt scrapebox replying? (/Thread-why-isnt-scrapebox-replying)
Pages:
1
2
Why isnt scrapebox replying? - dangarcia - 03-22-2013
i bought scrapebox about a year ago but havent used it in the past 6 months or so. now i want to change the license as i'm going to be using scrapebox from a new computer. so i sent them a msg from the "contact support" form on their website but they havent replied. its been a month now!! if i'm not allowed to switch computers then please tell me.
if anyone knows how to change the license please help me!!
RE: Why isnt scrapebox replying? - dink - 03-26-2013
I believe this has to do done by Scrapebox, I've emailed them for you.
RE: Why isnt scrapebox replying? - dink - 03-27-2013
dangarcia, I got a reply from scrapebox earlier, here's what they said......
The reply has possibly gone to his spam folder and he’s missed it. This is how to transfer:
Please make sure you are running the latest ScrapeBox version
Older versions may no longer activate since the server upgrades in August.
To transfer to another PC or update your license after a re-install, you just need to download ScrapeBox to the PC you wish to activate it on, run it and enter your original purchase details and submit them. I'll deactivate your old details, and update your license with the new info.
Further instructions on how to do this can be found here: http://www.scrapebox.com/scrapebox-license-transfer
Instructions on how to look up your PayPal Transaction ID can be found here: http://www.youtube.com/watch?v=k8PWovAQaiU
Instructions on how to look up your PayPal email can be found here: http://www.youtube.com/watch?v=SGwlkhG_S8s
Regards,
ScrapeBox Support.
http://www.scrapebox.com
Our Latest Plugin - http://www.scrapebox.com/automator-plugin
RE: Why isnt scrapebox replying? - djp3k05 - 05-26-2013
same here. not using it for about 2 months, one week ago I have followed the usual steps to reactivate it on another PC... and still waiting.
RE: Why isnt scrapebox replying? - dink - 05-28-2013
(05-26-2013, 08:07 PM)djp3k05 Wrote: same here. not using it for about 2 months, one week ago I have followed the usual steps to reactivate it on another PC... and still waiting.
I've emailed support for you.
RE: Why isnt scrapebox replying? - dink - 05-28-2013
(05-28-2013, 02:40 PM)dink Wrote:(05-26-2013, 08:07 PM)djp3k05 Wrote: same here. not using it for about 2 months, one week ago I have followed the usual steps to reactivate it on another PC... and still waiting.
I've emailed support for you.
Reply received from Scrapebox Support...
"I searched his username, and could only find a support enquiry from 2011 saying he wants to buy and doesn’t have a PayPal. I could find no license for his name or email.
However 99% of license transfer problems are due to 2 things, one is they are not entering the right license details. Their Email and Transaction ID must match what they originally activated with otherwise the transfer will fail. The other is they are running a version from years ago that’s no longer supported and tries to connect to the old server we shut down years ago. So they simply need to download the latest version from the download page."
RE: Why isnt scrapebox replying? - djp3k05 - 05-31-2013
I also emailed support 5 days ago (using the contact form from the site) - license still not active!
the email address used to buy sb was: [email protected].
The support for SB need more work.... it is far for what is should be!
RE: Why isnt scrapebox replying? - djp3k05 - 06-03-2013
hello!!!! I have paid to use scrapebox. does anybody from the staff can take a few minutes to solve this? maybe this year?
RE: Why isnt scrapebox replying? - dink - 06-04-2013
djp3k05, I received this back from support:
"there’s been a number of emails sent to the registered owners email"
If you're saying you haven't got those emails then email the support team - [email protected]
RE: Why isnt scrapebox replying? - djp3k05 - 06-04-2013
ok.... I had emailed also to this address.